Most of the services Mains’l provides are funded by Medicaid (also known as Medi-Cal in California). So, you play a vital role in protecting the integrity of the Medicaid Program. To reduce waste, abuse, and fraud you need to know what to watch for and when to report if you suspect that waste, abuse, or fraud is occurring.

Although the terms Medicaid and Medicare fraud and abuse have slightly different meanings, depending on individual state law, they generally mean the same thing: any violations of the state and federal requirements related to the delivery of services to Medicaid or Medicare recipients. 
Waste is a broad term that refers to care that is not effective or that is not delivered efficiently.

Abuse is when a provider does not follow good medical practices, resulting in unnecessary costs, improper payment, or services that are not medically necessary. 
Fraud is when Medicaid or other insurance is billed for services or supplies a person who uses services never received.  It is when a person knowingly cheats or is dishonest.  The dishonesty results in a benefit such as payment or coverage that the person would not have been entitled to otherwise.

Examples of Fraud, Abuse and Waste include but are not limited to:

  • Using the wrong billing code.    
  • Buying too many goods or supplies.    
  • Providing more services than a person needs.
  • Buying excessive goods or supplies that aren’t needed or used on a regular basis.    
  • Submitting a timesheet with time you did not work.
  • Using or taking goods or services from the intended recipient.

Multiple state and federal laws make it illegal for a person to bill Medicaid, Medicare or other insurance providers for goods or services that he or she knows are false.  

Any person who submits a claim to Mains’l that he or she knows, or should know is false will be held responsible and his or her action may be punishable by law. 

Suspected fraud, abuse, and violations of this policy must be immediately reported. Any report of fraud or abuse, received by Mains’l will be investigated. Suspected waste should also be reported to reduce or prevent waste from continuing. 

Failure of an employee to report suspected fraud, abuse or a violation of this policy will result in employee discipline, up to and including separation.


Any suspicions of fraud, abuse, and waste should be directly reported to our Public Funds Compliance Officer, the Vice President of Administration. 
The Public Funds Compliance Officer conducts an internal investigation. In the event that our Public Funds Compliance Officer, the  Vice President of Administration is suspected or alleged to be involved in fraud, the Corporate Director of Human Resources completes the investigation. The investigation will include at least the following:
1.    Whether fraud, abuse, or waste occurred;
2.    Whether written policies and procedures were adequate;
3.    Whether written policies and procedures were followed;
4.    Whether there is a need for additional staff training;
5.    Whether there is a need for external reporting.

If it is determined after a thorough investigation that any employee has committed fraud, their employment will end immediately. 

If it is determined that a vendor, person who uses services, or other business partner has committed fraud, Mains’l reserves the right to end the relationship. 

While Mains’l prefers that reports of suspected fraud and abuse are made internally, you have the right to report suspicions of Medicaid abuse or fraud to a state agency. 
In Minnesota:     Department of Human Services Provider Fraud: 800-657-3750 Recipient Fraud: 800-627-9977
In California:     Department of Health Care Services/Health Care Programs at 800-822-6222 or
Office of the Attorney General 800-722-0432 or

Mains’l will not discharge, discipline, threaten, or discriminate against, or penalize an employee, who in good faith reports or participates in an investigation of fraud, abuse, or waste internally or externally. However, failure to report suspicions of fraud, abuse, and waste will result in disciplinary action, up to and including separation.

Internal Controls: