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Home » FMS Policies and Procedures CA

Customer Service

Submitted by admin on Tue, 05/04/2021 - 15:24
  • General Policies for Inbound and Outbound Calls
  • Contact Consumer to Resolve Discrepancies with Timesheet or Invoice
  • Respond to Stakeholder Inquiries
  • Offer Communication in Consumer's Primary Language or Alternative Format
  • Record All Communication with Consumers and Representatives
  • Tax Advice Restrictions
  • Inform Consumers in Writing of Policy Changes
  • Process and Distribute Incoming Mail
‹ Revoke Forms 2678, 8821 and State Power of Attorney Forms up General Policies for Inbound and Outbound Calls ›
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