F/EA can only make changes to employee contact information when the employee, participant or representative requests a change. <<Does the program require that requests come in writing? If so, add it here.>>
Three times a year in February, July and October,
F/EA mails a bulk mailing to all active participants and their workers.
This mailing includes a Contact Information Verification Form to verify both participant and workers mailing address, phone number and e-mail address. <<Only include this if you actually do it>>
Contact Information Verification Form is pre-populated with the participant number, participant name and participant contact information on file. This form is mailed to the participant or representative for confirmation/ correction.
The workers contact Information is pre-populated with the participant number, participant name and the employee mailing address, phone number and e-mail address. This form is mailed to the employee for confirmation/correction.
Additionally employees or participants can contact the
F/EA at any time to update their addresses over the phone or in writing.
F/EA stores all requests for change of contact information in the Customer Service module.
