Requests for mental or behavioral health service are accepted from people requesting supports for themselves, their caregivers, family members and guardians, other providers, and social service agencies. Mains’l accepts referrals from people without regard to race, gender, age, disability, spirituality, or sexual orientation, and our practices are consistent with service recipient rights afforded to all people.
Mains’l uses a person centered approach to discover if the person requesting services and Mains’l are a good fit, based on needs, and our ability to meet the person’s level of care. We do not refuse to offer services to a person based solely on the type of services the person is currently receiving, the degree of their emotional, physical or intellectual abilities, type of communication style, or past success rate. If we cannot meet a person’s service needs, documentation regarding the reason will be provided to the person, the person’s legal representative, and case manager, upon request.
Referrals
Mains’l engages in conversations with the person requesting services. We are committed to a collaborative approach when developing therapeutic supports for people.
When a person contacts Mains’l about our services:
a. For waiver funded mental or behavioral supports the therapeutic specialist negotiates the service agreement with the case manager. Upon receiving the service agreement, (or authorization that the agreement is in process), the therapeutic specialist begins developing services.
Enrollment for people using waiver funds
When the person requesting services and Mains’l agree that we are a good match, the process of starting services begins. This procedure may vary, depending on the supports and needs of each person.
1. An enrollment meeting is scheduled by the therapeutic specialist, the person and/or their support team. Meetings are held at a place agreed upon by the person and their circle of support.
2. At the meeting,
Enrollment for people using private health insurance
When the person requesting services and Mains’l agree that we are a good match, the process of starting services begins.
An enrollment appointment is scheduled by the therapist. This appointment may include family members, care givers, significant others and/or legal representative.
1. At the enrollment appointment,
2. The therapist enters the person’s personal information into Therapy Notes and notifies the billing department when services are starting, when applicable.
3. The therapist begins the diagnostic assessment and/or treatment plan. These documents are developed within the first 2-4 meetings as appropriate to meet complexity of interrelated concerns and cultural needs.
Enrollment Meeting Checklist- behavioral health waiver funded
Enrollment Meeting Checklist- private insurance
Starting Services/Change of Service form- waiver funded people
Mains’l Guidebook to Supports- waiver funded people